Draft, pending legal review. ClinicWorkFlo is preparing for launch. This document will be reviewed by a lawyer and may change before it takes effect.
Who we are
ClinicWorkFlo is operated by Techglock Software Solutions. Clinics and hospitals use ClinicWorkFlo to run their OPD: online booking and appointments, live queues, waiting-room screens, patient records, consultations, prescriptions, follow-ups and billing.
What this policy covers
This policy explains how we handle three kinds of information:
- Clinic account data, the clinic’s details, its doctors and staff users, and its settings.
- Patient data, information that patients and clinic staff enter while using ClinicWorkFlo.
- Website visitor data, what you send us through this website, and basic page-view statistics.
Patient data belongs to the clinic
Patient details, such as name, mobile number, age and gender, and the medical information recorded during a visit, are entered by patients or by clinic staff and belong to the clinic. We process them only to provide the service to that clinic, and never for advertising.
Each clinic’s data is kept separate from every other clinic’s. If you are a patient and want to see, correct or remove your information, please contact your clinic first; we will help the clinic respond.
Who can see what inside a clinic
Each clinic decides what its staff can see and do through roles. In particular:
- Consultation notes, diagnoses and prescriptions are visible to the treating doctor and to roles the clinic has given full access to medical records.
- Another doctor can open a patient’s record only after writing a reason. The reason, the person and the time are recorded in the clinic’s activity log.
- Changes to records, bills, staff, roles and settings are recorded with the values before and after.
Read more on our Security & privacy page.
Patient links and waiting-room screens
Public tracking links show only the token number, first name and initial, doctor and queue status, never the mobile number or visit history. Tracking and prescription links use long random keys, and patient pages ask search engines not to index them.
Waiting-room screens show token numbers only by default. A clinic can choose to also show first name and initial.
Website visitors
When you request a demo or send an enquiry, we store the details you submit so that we can contact you about ClinicWorkFlo.
To understand how this website is used, we record page views: the page, the referring website, the type of device, and an approximate location derived from your IP address. We do not set advertising cookies. If your browser sends a Do Not Track or Global Privacy Control signal, no page views are recorded.
Your rights
We are designing ClinicWorkFlo with India’s Digital Personal Data Protection Act, 2023 in mind. You can ask us what information we hold about you, and ask for it to be corrected or deleted, by writing to [email protected]. Requests about patient records are handled together with the clinic that holds them.
Changes to this policy
We will update this page when our practices change and show the date of the latest version at the top. Significant changes will be communicated to clinic administrators.
Contact
Questions about privacy: [email protected]. You can also send us an enquiry.